Retail Level 2

This introductory programme provides hands-on practical work experience in retail and sales support and is your start to an exciting career. FEES FREE and offered to learners 16 years and above

What will I learn?

The aim of this programme is to provide those without formal qualifications or retail and customer service related work experience with entry-level training that develops fundamental customer-centred skills and knowledge for retail, service and sales sectors. 

As a graduate of this qualification will be able to:

• Apply basic health and safety requirements in a service, sales and retail sector workplace
• Apply basic communication, teamwork, problem solving and self-management skills to service, sales and retail sector work
• Apply basic customer service and sales support skills, associated with an entry level role, to service, sales and retail sector work

Content Inclues:

• Health and Safety 
• Self-Management and Workplace Skills
• Stock, Products and Disribution
• Customer Service

You will also spend up to three days per week completing work experience in a retail environment - offering 'real world training' which may lead to employment

How can this programme help me?

The purpose of this programme is to offer an introductory course to retail and customer service by providing you with an understanding to stock control and systems, inward goods, stock maintenance, customer services and workplace safety and legislation. You will also develop your ability to give and receive feedback, respond to customer complaints and give oral instructions in the workplace.

Graduates of this qualification will have the skills and knowledge required to work as junior sales, service or retail assistants in a wide variety of retail and sales workplaces.

This qualification also provides a pathway to progress to the following qualifications:

- New Zealand Certificate in Retail (Level 3)
- New Zealand Certificate in Sales (Level 3

How long is the course?

This course runs for 15 weeks.

When? Where?

Intakes – from early March onwards.

Courses will run from 8.30am – 3.00pm at our Thames Training site.

Entry requirements

• You must be 16  years and over.
• You will be required to supply a birth certificate as proof of identity

Studylink Loans and Allowances approved

What do I need to bring to class?

Just yourself and your lunch!
We have a shared fridge in our kitchenette with hot refreshments for break times. Our buildings are kept nice and warm in the winter.

All course related materials, books, stationary and alternative equipment is supplied.

I don't have transport ...

We have a FREE pick up and drop off service in the Thames, Ngatea, Paeroa and Waihi areas.

Need a little extra help?

We have on-site literacy an numeracy tutor that will assist you.

“The programme is approved by the New Zealand Qualifications Authority under section 249 of the
Education Act 1989, and Valley Education and Training Enterprises Limited is accredited to
provide it under section 250 of the Act.”

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